You should read my blog, because I always have exciting and challenging assignments and quite often a story or two to tell! I’ll keep you posted.
We are working on a new campaign aimed at Pathology Labs, specifically Haematology.
At the heart of any sales campaign is the Campaign Plan, which is developed by all team members to ensure we have an opportunity to put our views across. The plan details the target audience, the approach and the specific services that will be offered.
The most exciting part of the process is the campaign launch! Its very satisfying when the first few sales calls come back with active contacts.
Two more workshops lined up. One in Oxford and another in Hove, on the "value of validation"
Validation is often seen as a difficult, costly exercise with little or no added value other than "to be compliant". However, a well executed valudation supported by a robust, achievable framework of IT Quality can reduce the costs of IT within a business and deliver enhanced, reliable IT services.
The purpose of these workshops is to help our clients build a business case for validating computer systems, delivering the message "when Validation becomes Value Add"
With some successful proposals for delivering the facilitated workshop "An Introduction to the value of Computer Systems Validation" under my belt, its now time to finalise the material.
Each workshop is tailored to the clients specific business needs. Our aim is to deliver Validation services while addressing critical business issues, such as budget or resource restrictions, time constraints, difficulty in building a business case, etc.
After successful pre-sales meetings there is often a lot of work to do.
I have recently had a meeting with an existing client and they require additional work to be done, so now its time to create a proposal for the work to be completed.
This document details the deliverables, the requirements from the client, business benefits, constraints, cost, effort, etc.
The client will then hopefully accept this proposal and raise a Purchase Order so that the work can start.
Well, its time for my annual review!
This is an important part of the CTG quality process as it gives myself and CTG another opportunity to review the last year and to help shape my career path, training plan, etc.
The preparation for the review involves looking back at the last years projects and documenting those areas that I have excelled - and those where I could improve my techniques and approach.
This is then discussed with my competency developer and together we shape my presonal development plan for the next year.
Its my last day at my current client site, so I've been busy making sure all i's have been dotted and t's have been crossed.
An important part of the closure process is the hand-over report. This involves walking designated people through the deliverables produced by CTG, including the location of physical documents, electronic files, etc. so that everything can continue smoothly once I have left. It also involves handing over responsibilities for the various activities I have been managing, such as change control and incident management.
I was asked to do another "pre-sales" meeting today which I always enjoy. Basically, along with a sales representative I attend meetings with potential clients.
While the sales guy talks about the commercial side of things, I get to talk about my area of expertise, Validation. The key is trying to understand the clients needs, pains, etc. and working out how CTG will be able to help them.
I then help to put together a proposal which is submitted to the client - its a mix of high-level project planning and selling CTGs services.
I've just finalised a service level agreement between my client and their IT service provider in India.
Its an important part of the Quality Management process as it enables both parties to agree what is required in order for them to work effectively together.
From the clients point of view, they need to be sure that they will have adequate IT support with acceptable response times to incidents.
From the service providers point of view, they need to ensure the client reports problems in the correct manner and within the scope of the agreed services.